Smart Health Kiosk
Project Overview
This is an explanation of the project
Role:
Design leadership UX design UI design User Research Workshop Facilitation
Company: Higi llc
Design Iterations
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Guided Experience
This is an explanation of the guided experience
Problem to Solve
Explanation of problem to solve with current home screen
This is an explanation of what we are trying to achieve with the guided experience
Health Risk Tests
This is an explanation of the guided experience
Knowing one’s risk for diabetes is the first step in diabetes management. Higi wanted a way to identify consumers who may be at risk for prediabetes so the team defined a problem statement: How do we support the consumer in understanding their diabetes risk and identifying next steps?
“Eighty-four million American adults have prediabetes and 90% of them don’t know it”
“Eighty-four million American adults have prediabetes and 90% of them don’t know it”
Action Nudge
Most users still perceive our kiosk as a “blood pressure” kiosk, so Risk Assessments were highlighted to encourage our users to engage with the kiosk beyond what they may perceive.
Question Transparency:
Provided contextual information for asking personal questions that contribute to disease risk score. This was added a direct response to user testing where user’s asked “How does impact my disease risk?”.
Personalized Risk Score
Users are provided with a personalized score and additional information about the factors that contributed to their risk score.
Onboarding
This is an explanation of the guided experience
Explanation about onboarding
Human-Centered Process
User Journeys
I created multiple user flows to communicate how a user would move through the experience.
User Testing
Impact
- Increased user consumer engagement on the higi kiosk.
- Increased amount of users taking 2+ biometric tests per session by 38%.
- Increased consumer program signup by 53%
- More flexibility in feature additions.