Smart Health Kiosk
Company: Higi llc
Company: Higi llc
Higi's Smart Health Kiosks improve accessibility to health care by meeting people where at frequently publicly available locations.
Role:
Design leadership UX design UI design User Research Workshop Facilitation
Designed experiences
Over the course of 2.5 years, the Smart Health Station experience evolved with the changing needs of the company and our consumers. I worked hand-in-hand with product and engineering to design, develop and launch multiple large projects.
Guided Experience
Problem to Solve
The current home screen was problematic for a number of reasons including:
- Consumers would continue to take the same actions without trying new features that could have major benefits on their health.
- Too many choices for the consumer led to choice overload. Did not highlight high-value actions.
- Inability to scale up as business needs changed.
The solution was highlighting carefully curated actions for the consumer to take based on what we knew about them, eliminating choice overload. The outcome saw a 100% increase in assessments taken and improved personalization for each of the consumers.
Jo the Station Guide
Jo is the Higi station guide that acts a friendly face for the consumer in directing their next action. This component is now used systematically throughout the Health Station and Mobile experience when consumers may need more information before making a decision.
Health Risk Tests
“Eighty-four million American adults have prediabetes and 90% of them don’t know it”
“Eighty-four million American adults have prediabetes and 90% of them don’t know it”
Knowing one’s risk for diabetes and heart disease is a first step in managing these chronic conditions. To support our consumers in knowing their risk, Higi developed 5-minute risk tests that anyone can take at the publicly available kiosks. The risks test
Action Nudge
Most users still perceive our kiosk as a “blood pressure” kiosk, so Risk Assessments were highlighted to encourage our users to engage with the kiosk beyond what they may perceive.
Question Transparency:
Provided contextual information for asking personal questions that contribute to disease risk score. This was added a direct response to user testing where user’s asked “How does impact my disease risk?”.
Personalized Risk Score
Users are provided with a personalized score and additional information about the factors that contributed to their risk score.
Impact
This is an explanation about impact
Onboarding
Users were only engaging with well-known features so Higi needed a way to help the consumer understand how the station could better meet their needs. The solution was an optional onboarding experience to educate, guide and personalize the experience.
"Oh that station I see at the grocery store? I use that to check my blood pressure sometimes."
"Oh that station I see at the grocery store? I use that to check my blood pressure sometimes."
Problem to Solve
Explanation about what onboarding was trying to solve
- examples
Impact
20% of users followed the nudge prompts to login/create an account or take a diabetes risk assessment.
This is information about onboarding user flow.
Home Screen Redesign
This is an explanation of the home screen redesign
Explanation about onboarding
Problem to Solve
Explanation of problem to solve with current home screen
Human-Centered Process
User Journeys
I created multiple user flows to communicate how a user would move through the experience.
